Plan member consent update for Short-Term Disability (STD) and Long-Term Disability (LTD)

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We’ve recently made changes to the plan member consent included in the Plan Member’s Statement for Short-Term Disability, Long-Term Disability across all market segments. We’ve revised the forms with simpler language and a more user-friendly format. We’ve also refreshed our STD and LTD guides included in the standard plan member packages.

These changes are intended to:

• Help plan members better understand how Sun Life collects, uses, and discloses their personal information related to their disability claims
• Clearly explain why we collect their personal information, where we get it from, and how long we can use it.
  

Please note that we’re not making any changes to how we collect, retain, or use plan member information.

The updated guides now reflect our revised medical statement, ensuring consistent language through the plan member package (which includes the guide, plan member statement, and the Initial Disability Insurance Medical Statement). 

What you need to know

No immediate action is required from you or your Clients. You can access the updated plan member’s disability claim forms here. These forms are also available on the plan member website.

If you have Clients with a customized plan member form, please note this change doesn’t affect them. The changes only apply to our standard disability forms mentioned above.

For more information about Sun Life’s privacy practices, please visit our privacy policy.

We’ll share this information with Plan Sponsors in a Focus Update on April 23.

Questions? We’re here to help.

Please contact your Sun Life Group Benefits representative.