Update about the Lumino Health Virtual Care Employee Assistance Program (EAP), by Dialogue and Lumino Health rebranding

September 25, 2025

Read time: 3 minutes

We have some news to share with you about:

  1. New EAP enhancements
  2. The timing of Lumino Health Virtual Care–related contract changes
  3. Lumino Health branding

1. Lumino Health Virtual Care EAP, by Dialogue1

We’re excited to announce new upcoming services and enhancements to the Lumino Health Virtual Care EAP, by Dialogue.

Our EAP includes support for a broad range of work and life areas. We’re happy to announce we’re adding the following new features in October 2025:

  • A provider selection for mental health concerns
  • Diet and nutrition
  • Coach-led internet-based cognitive behavioural therapy (iCBT)
  • Workplace referral – an optional service with an hourly rate, billed directly to plan sponsors by Dialogue.

Share these brochures with your Clients to keep them up to date with the upcoming changes:

2. Update about Lumino Health Virtual Care, provided by Dialogue contract revisions

In July, we sent a mass contract update to plan sponsors who include Lumino Health Virtual Care, provided by Dialogue, products in their benefits plans.

We told them that starting October 1, 2025 we’d begin:

  • making updates to contracts and booklets to reflect the new name and wording changes at their next plan revision.
  • rolling out name changes for our Lumino Health Virtual Care–branded products and services.
  • These changes will now be made in 2026. But please also take note of the following:
  • Although we’ve postponed these contract updates, we’ve added the features (listed above) to the EAP at no cost to Clients.
  • Lumino Health Virtual Care marketing collateral will be updated in 2026.

3. Update about name changes for Lumino HealthTM Pharmacy2 , provided by Pillway3 and Lumino Health

Branding changes related to pharmacy services and programs will be proceeding as planned. These changes include Online Pharmacy, by Pillway, and Pharmacy Services, by Pharmacie Abd-EI-Monem Osman, Inc. These changes have no impact on contract wording, as these services are not part of our benefits plan.

You may have already noticed some of the branding changes described below that we rolled out in July: 

  • Sun Life Provider Search (formerly Lumino Health Provider Search) continues to be available within the my Sun Life app and mysunlife.ca.
  • Plan members can also continue to find health and wellness discounts and offers in the Offers section (formerly Lumino Resources & Offers).
  • We have retired the articles, guides and all other content from Luminohealth.ca due to low usage by plan members. Plan members looking for health and wellness content will now be redirected from luminohealth.ca to sunlife.ca where they can find useful resources for mental and physical health.
  • We will update plan member communications to include the new Sun Life branding starting in October.

Questions? We’re here to help.

Please contact your Sun Life Group Benefits representative.

 

 

1Dialogue is a wholly owned subsidiary of Sun Life Assurance Company of Canada operating as a stand-alone entity. All representations about the services of Sun life Virtual Care, by Dialogue, are those of Dialogue, Inc., and not Sun Life Assurance Company of Canada. Sun Life Assurance Company of Canada cannot guarantee the availability of the services and reserves the right to cancel the services with notice.

2Pharmacy services are provided by Pillway.

3SHG Pharmacy Inc. and SHG West Pharmacy Inc., doing business as Pillway pharmacies, are partially owned by Simpill Health Group Inc. For your information, and as a point of disclosure, Sun Life Assurance Company of Canada has partial ownership in Simpill Health Group Inc.

™Used under license by Simpill Health Group Inc.