Receive care from registered psychotherapists and social workers through Dialogue’s clinical network.
Support the mental health of your workforce
Everyone deserves access to quality care – no matter where they are in their mental health journey. Online Counselling, by Dialogue brings confidential, professional support directly to individuals 14+ whenever they need it.**
Our aim is to provide personalized, confidential support that's easy to access, whenever plan members need it. Online Counselling is seamlessly integrated into all other Sun Life Virtual Solutions, by Dialogue.
Key benefits
How it works
Plan members can access Online Counselling through the Health section on the my Sun Life mobile app. Services can be conveniently claimed through Extended Health Care (EHC) coverage. Plan members pay for their sessions and may submit their claims for reimbursements under their applicable Extended Health Care coverage, or if not covered, pay out of pocket.
Online Counselling is available to any individual ages 14 years or older, located in Canada. Online Counselling is only available to Clients without Stress Management and Well-Being in their plan.
* Dialogue is a wholly-owned subsidiary of Sun Life Assurance Company of Canada operating as a stand-alone entity. All representations about the services of Online Counselling, by Dialogue are those of Dialogue, Inc. and not Sun Life Assurance Company of Canada. Sun Life Assurance Company of Canada cannot guarantee the availability of the services and reserves the right to cancel the services with notice.
** Available to individuals ages 14+ including:
- Clients – Sun Life plan members, policyholders, or account owners
- Dependents – Spouse, partner, or child of a Client
- Guest Clients – Individuals new to Sun Life (no Sun Life policy or coverage)
Access spans Group and Individual client segments across Health, Wealth, and Protection product areas (including, Health, Group Benefits, Group Retirement, Individual Health, and Individual Wealth).