Sun Life Provider eClaims service now covers mental health and paramedical practitioners

This fall, we’re extending our Provider eClaims (direct billing) service to include additional paramedical practitioners. This expansion will eliminate the need for plan members to pay out of pocket upfront for these services and to submit their claims, improving the overall claims experience.

Key dates

We're rolling out the project in three phases:

1. October 1, 2025 (Completed)
   • Psychologists
   • Social workers
2. December 1, 2025 (Upcoming)
   • Clinical counsellors
   • Psychotherapists
3. February 1, 2026 (Upcoming)
   • Chiropodists
   • Occupational therapists
   • Osteopaths
   • Podiatrists
   • Registered dieticians
   • Speech therapists

Benefits for plan members

These changes:

• Simplify the claims process
• Reduce out-of-pocket expenses
• Provide faster reimbursements
• Give plan members access to a broader network of health-care providers

Plan members can easily identify providers offering direct billing through our provider search feature on our secure site mysunlife.ca. While providers can register for Provider eClaims, please be aware that a brief validation period is required before they can process any claims through this system.

If you have any questions or need further information, please don't hesitate to reach out to your Sun Life representative.