Health benefits made simple – claims, coverage, virtual care and online pharmacy in one app
We're redefining the care journey through a plan member-first approach, streamlining access to health solutions including preventive care, disease management, pharmacy services, and mental health support.
Over the next few weeks, Sun Life Virtual Solutions, by Dialogue (formerly Lumino Health Virtual Care)* and Online Pharmacy, by Pillway (formerly Lumino Health Pharmacy)** will be seamlessly integrated on the my Sun Life mobile app – providing your plan members and their dependents with one powerful platform for care. Like other app updates, these enhancements will be released in stages, so plan members may see the changes at different times depending on when their app updates.
(Note: In Quebec, pharmacy services are provided by Pharmacie Abd-el Monem Osman, Inc. In all other provinces, pharmacy services are provided by Online Pharmacy, by Pillway. The digital experience is available to members regardless of the pharmacy partner.)
Coming soon: single sign-on access at mysunlife.ca for these solutions will also be available for even more convenience.
Only plan members and their dependents with access to these services will see them on the app.
Integrated health services all in one place
Our seamless digital experience connects plan members to care services, claims, and coverage information through one app with one sign-on. Plan members can access their benefits, look up coverage, make claims, and get access to care solutions – including virtual health-care visits and pharmacy services – all on a single platform. No need for multiple app downloads. No need for multiple passwords. We made it easier for plan members, so they can focus on maximizing their benefits and optimizing their health.
Plan members will also be able to move seamlessly between health services. For example, following a virtual consult with a health-care provider, if prescribed medication, they have the choice of filling the prescription through the Online Pharmacy, by Pillway** – all without leaving the my Sun Life mobile app. It’s a streamlined care journey from start to finish.
Access to wellness features
In addition, at no cost to you, plan members can now access wellness features using the my Sun Life mobile app (and coming soon to mysunlife.ca). Features include:
- fitness challenges
- weekly active minutes targets, and
- personalized wellness tools designed to help achieve lasting well-being.
Support for dependents
And it just got easier for dependents. Like plan members, they’ll now have access to health services through the my Sun Life mobile app (and coming soon, mysunlife.ca). This means they’ll also have easy access to Sun Life Virtual Solutions, by Dialogue* and Online Pharmacy, by Pillway ** along with:
- A curated suite of Offers
- Sun Life Provider Search, and
- Sun Life care programs such as Diabetes & Respiratory Care and the Can Quit program
Dependents will not have access to personal information about the plan member or claims and coverage information, nor will they be able to submit claims.
Evolving our health offerings
We’re committed to strengthening the value of your benefits plan by continuously evolving how we support plan members and improving the overall health experience. Our focus is on making trusted care easy to find and access, removing barriers through an expanded suite of health services, and delivering everything in one convenient place – the my Sun Life mobile app.
By leveraging intelligent personalization, we guide each plan member to the care that best fits their unique needs. Our growing suite of trusted health services includes:
- around-the-clock access to the app,
- intelligent navigation that helps members quickly find appropriate care,
- comprehensive chronic condition coaching that supports long-term well-being, and
- tools and resources that make healthy habits and preventive care easier to adopt.
This ongoing evolution reflects our commitment to enhancing the member experience – so plan members can not only manage their health with confidence but truly thrive.
Your trusted partner to help your employees live healthier lives
Our integrated platform provides easy navigation that helps plan members find trusted and appropriate care for their unique needs. We remain committed to supporting your organization's health and wellness goals and helping your teams live healthier lives. Bringing virtual care and online pharmacy services into the my Sun Life mobile app is another step to ensuring your plan members get the most from their benefits plan.
Questions? We’re here to help.
Please contact your Sun Life Group Benefits representative.
Note: We’ll honour all Sun Life plan sponsor and plan member exclusions for this update.
*Dialogue is a wholly-owned subsidiary of Sun Life Assurance Company of Canada operating as a stand-alone entity. All representations about Sun Life Virtual Solutions, by Dialogue are those of Dialogue, Inc. and not Sun Life Assurance Company of Canada. Sun Life Assurance Company of Canada cannot guarantee the availability of the services and reserves the right to cancel the services with notice.
** SHG Pharmacy Inc. and SHG West Pharmacy Inc., doing business as Pillway pharmacies, are partially owned by Simpill Health Group Inc. For your information, and as a point of disclosure, Sun Life Assurance Company of Canada has partial ownership in Simpill Health Group Inc.