New digital platform for submitting life insurance eClaims – now available

April 16, 2026

We’re pleased to announce a new digital solution that makes it easier for you to submit life insurance eClaims. Our new platform will help eliminate the need for paper claim submissions. It simplifies the process by providing support along the way and can lead to quicker claim processing for beneficiaries.  

Life insurance eClaims platform highlights

  • Includes a guided experience when submitting a claim, so you know the type of information that’s required.
  • Validation to ensure key pieces of information aren’t missed during the process.
  • Ability to upload documents including copies of beneficiary designations required to process a claim.
  • Confirmation if a claim qualifies for express payment, or a notification if additional information is needed.
  • The ability to stop and resume a claim submission during the process.

This new platform builds on our ongoing commitment to enhance our digital life insurance eClaims experience. It follows initiatives such as the introduction of express payments.

Read this FAQ to learn more about the new eClaims platform and how it works. If you work with a Third-Party Administrator (TPA), and you’re interested in this process, please ask them to contact your Group Benefits Representative.

Questions? We’re here to help.

Please contact your Sun Life Group Benefits representative.