Expanding access to mental health support – introducing Online Counselling, by Dialogue!

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Your Clients deserve access to quality mental health care – no matter where they are in their mental health journey. We’re excited to introduce Online Counselling, by Dialogue – coming soon for individuals aged 14+*.

About Online Counselling, by Dialogue

Online Counselling will be available through the my Sun Life mobile app (and mysunlife.ca later this year). It provides confidential, easy access to Dialogue’s licensed professionals - psychotherapists and registered social workers — who can help plan members better understand how to cope with stress, anxiety, life transitions, relationships and other challenges.

This solution helps expand access to mental health support for plan members. The sessions are competitively priced for plan members – they pay for their sessions directly and receive electronic receipts that may be submitted for reimbursement under their applicable Extended Health Care coverage. If not covered by their plan, plan members are responsible for the cost of their sessions.

Important note: Clients with Stress Management and Well-being, by Dialogue, won’t have access to Online Counselling.

Key features of Online Counselling include:

• Access to mental health practitioners: plan members receive care from registered psychotherapists and social workers through Dialogue’s clinical network.
• Timely access to care: plan members can book appointments within days.
• Practitioner matching: plan members can find a practitioner aligned with their needs, including areas of support, cultural background, gender and language.
• Convenient virtual sessions: plan members can attend appointments securely by video or phone.

Accessing Online Counselling

No action is required from your Clients. Plan members will be able to access Online Counselling through the Health tab on the my Sun Life mobile app home screen. First-time users will need to register for the my Sun Life mobile app, and either link to their existing Dialogue account, or create a new account (if they haven’t already). Returning users can access the service through their existing account.

We’ll send a Focus Update to plan sponsors about Online Counselling on July 23, 2026. It’ll include this plan member flyer and plan sponsor brochure.

Questions? We’re here to help.

Please contact your Sun Life Group Benefits representative.

 

 

 

Dialogue is a wholly-owned subsidiary of Sun Life Assurance Company of Canada operating as a stand-alone entity. All representations about the services of Online Counselling, by Dialogue are those of Dialogue, Inc. and not Sun Life Assurance Company of Canada. Sun Life Assurance Company of Canada cannot guarantee the availability of the services and reserves the right to cancel the services with notice.

*Available to individuals ages 14+ including:

• Clients – Sun Life plan members, policyholders, or account owners
• Dependents – Spouse, partner, or child of a Client
• Guest Clients – Individuals new to Sun Life (no Sun Life policy or coverage)

 Access spans Group and Individual client segments across Health, Wealth, and Protection product areas (including, Health, Group Benefits, Group Retirement, Individual Health, and Individual Wealth).